Grievance Policy and Procedures

As an APA-approved sponsor of continuing education, Division 37: Society for Child and Family Policy and Practice is committed to offering high quality continuing education programming that adheres to the Standards and Criteria for Approval of Sponsors of Continuing Education for Psychologists, Policies and Procedures Manual, and Ethical Principles of Psychologist and Code of Conduct.

Division 37 will adhere to the following procedures with regard to grievances related to continuing education programming:

1. CE program participants are encouraged to email Division 37’s Continuing Education Chair with complaints. Division 37 requests that the participant provide the name of the presenter(s), program title, event date, and a detailed description of the complaint.
2. If the complaint pertains to the science presented in the program, Division 37 requests that the complainant provide a justification for their concerns along with peer reviewed references that contradict the information presented in the webinar program. The CE Chair will consult with the Division 37 Continuing Education Committee. If the Division 37 CE Committee cannot not reach a resolution, the CE Chair will consult with Division 37’s Executive Committee. The presenter will be provided an opportunity to respond to the complaint. The presenter will only be presented with the content of the complaint in efforts to protect the confidentiality of the person filing the complaint.
3. Anonymous complaints can be submitted. Anonymous complaints can be submitted via the Division 37 CE webpage.
4. A complaint made during the marketing and promotion of the program will be investigated by the CE Committee. Corrections or updates will be made to the program materials to reflect the most up to date scientific information.& If the CE Committee finds the grievance to have merit, the CE Chair will distribute the corrected information to all webinar participants.
5. If the CE Committee makes a determination that the integrity of the webinar has been compromised to the point where the true educational value of the webinar program is diminished, participants will be refunded in full.
6. The CE Chair will keep written, confidential records of all complaints and resolutions. Division 37’s CE Chair will keep these e-documents and the information will be used to inform future CE programming.